Refund Policy

Last updated: December 4, 2024

Digital Product Refunds

At SquareHero, we sell digital products including Squarespace templates and plugins. Due to the digital nature of our products, we maintain a no-refund policy:

  • All sales are final once the purchase is completed.

  • No refunds or exchanges are provided for digital products.

  • We encourage you to carefully review all template demos, features, FAQs, and requirements before making a purchase.

  • If you have specific questions about a product, please contact us before purchasing.

Template Delivery

For Squarespace templates:

  • You will receive an invitation to accept the template as a new website.

  • We aim to deliver templates within 48 hours.

  • Delivery times may be longer during weekends and holidays.

  • If you haven't received your template after 48 hours, please contact our support team.

Important Template Usage Notes

  • Templates are delivered on Squarespace's free trial.

  • You are responsible for upgrading to a paid Squarespace plan before the trial expires.

  • If your trial expires, please contact us immediately as we may be able to help extend it. However, if the site is deleted, a new template purchase will be required. Trial periods last 180 days.

  • Once the template is in your account, you are responsible for all content and modifications.

  • While we cannot reverse any changes you make to the template after delivery, we do provide saved sections and page backups that you can use to restore original versions yourself.

Technical Support

Our support covers:

  • Template installation issues

  • Template functionality problems

  • Access and download issues

  • Plugin technical issues

Our support does not include:

  • General Squarespace platform questions

  • Custom modifications to templates or plugins

  • Third-party software integration issues

  • Content creation or site customization

Contact Us

If you have any questions before making a purchase, please contact us: